Nurushop — Terms & Conditions

1. Definition of Terms

• Nurushop – refers to the platform operated by Advent NuruTech, which connects buyers and sellers.
• Seller or Product Owner – any individual listing and selling items through Nurushop.
• Buyer – any user purchasing items from a seller through the Nurushop platform.
• We, Our, Us – refers to Nurushop management.

2. Purpose of Nurushop

Nurushop provides a safe and organized marketplace where:

• The products of the seller are listed on the platform.
• Buyers place orders.
• Nurushop manages communication and payment between both parties.

Nurushop does not manufacture, own, or guarantee the condition of products unless stated otherwise.

3. Payment Process

1. Buyers send payment directly to the official Nurushop account (product price + delivery fee).
2. Nurushop confirms payment.
3. Nurushop transfers the seller’s amount after deducting our commission.
4. Seller proceeds with delivery of the product to the buyer.

Nurushop does not allow direct buyer-to-seller payment unless authorized.

4. Commission Policy

• Items below KSh 300: Minimum commission of KSh 20
• Items KSh 300 and above: 10% commission

Commissions are deducted automatically before sending payment to the seller.

5. Delivery (Parceling) Policy

• Parceling fees are based on distance and the seller's delivery method.
• Buyers are informed of the delivery fee before making payment.
• Delivery is fulfilled by the seller, carrier, or pickup partner as coordinated by Nurushop.
• Nurushop will confirm the buyer’s exact location before approving delivery.
• Pickup orders are also governed by the Pickup Station Policy.

Delivery estimates may be affected by weather, transport, security incidents, or other events beyond reasonable control. This does not remove any remedy required by law.

6. Product Listings

• Product descriptions must be accurate.
• Prices must be correct.
• Items must be available and in good condition.
• Images used must truly represent the product.

False listings may lead to suspension.

7. Refunds & Returns

• If the seller fails to deliver after payment, Nurushop refunds the buyer in full.
• If the buyer receives an item that is completely different from what was advertised, Nurushop reviews the case and decides if a refund or partial refund applies.
• Delivery costs already reasonably incurred may be deducted only where disclosed and permitted by law. They are refundable where required by law or where the failed service is attributable to Nurushop or its fulfilment provider.

Please report visible issues within 24 hours and concealed issues as soon as reasonably possible. This reporting request does not shorten a non-excludable statutory right.

8. Buyer Responsibilities

• Provide correct delivery details.
• Make payments only through the official Nurushop account.
• Inspect items upon delivery.
• Respect agreed terms with the seller and rider.

Abusive behavior toward sellers or Nurushop staff is not tolerated.

9. Seller Responsibilities

• Deliver items once payment is confirmed.
• Communicate clearly about delivery times.
• Maintain honesty when describing items.
• Respect agreed commission and payment procedures.

Failure to follow these rules may lead to suspension or removal from Nurushop.

10. Dispute Resolution

If a disagreement occurs, Nurushop will investigate and may mediate between the buyer, seller, carrier, or station. We will communicate the outcome and reasons. Nothing prevents a party from using a regulator, tribunal, or court remedy available under Kenyan law.

11. Prohibited Activities

• Use fake identities.
• Scam or mislead others.
• Post illegal, dangerous, or stolen items.
• Avoid paying agreed commissions.
• Perform direct sales outside Nurushop to bypass commission.
• Attack or misuse the platform technically or verbally.

12. Privacy

Nurushop respects your privacy. Your personal information (such as phone number or location) is used only to complete orders and is never sold to third parties. A separate Privacy Policy is available and applies to all users.

13. Suspension or Termination

Nurushop may suspend or terminate any buyer or seller who repeatedly violates the rules, attempts fraud, abuses other users, or misuses the platform.

14. Future Improvements

Nurushop may update features such as direct online payments, seller dashboards, delivery tracking, and automated refunds. By continuing to use the platform, you agree to future system updates.

15. Contact Information

For support or questions:

• Nurushop Support
• Phone: +254 142225233
• Email: nurushoponline@gmail.com
• Website: nurushop.co.ke