Frequently Asked Questions

NuruShop is one of Kenya's leading online marketplaces for natural products, organic foods, herbs and spices, essential oils, healthy living products, and faith-based literature. Our tagline is "Health & Truth" — we exist to reconnect people with the pure, simple, and healing principles of nature as originally designed by the Creator.

NuruShop is built and operated under the vision of Advent NuruTech — a technology company that blends modern tech with timeless values of integrity, service, and wellness.

We stock a carefully curated range of natural and faith-inspired goods, including:

• Natural products & health reform products
• Organic foods and superfoods (e.g., flax seeds, peanut butter, soya products)
• Herbs and spices (e.g., turmeric powder, garlic powder, hibiscus powder, Himalayan pink salt)
• Essential oils
• Christian literature — EGW books, pioneer writings, and spiritual books

NuruShop is an online marketplace based in Kenya. Orders are placed on the website (nurushop.co.ke) and products are delivered to your door by the seller or our coordinated riders. Our support team works on establishing pickup stations for your convenience.

Yes. NuruShop is operated by Advent NuruTech and connects registered sellers with buyers across Kenya. Your data and transactions are protected, communication is encrypted, and we never ask for personal information unrelated to your business with us. Always pay through the official NuruShop payment channels — never to a third party.

Checkout supports many countries around the world (Kenya, Uganda, Tanzania, Rwanda, Ethiopia, South Africa, the United States, the UK, and more). International delivery is confirmed by our customer care team before your order is approved so you always know the exact cost and timeline.

Browse the Shop page, add products to your cart, then open the cart and go to checkout. Sign in (or create an account), fill in your delivery details (full name, phone, country, county/state, and exact locality), and submit. You'll receive an order number and a confirmation via WhatsApp or Email.

Yes. You need to be signed in to complete an order so we can save your order history and deliver securely. You can create a free account in a few minutes and it will let you track orders, manage your wallet, and get support faster.

Once you submit an order you receive a unique order number. Our team confirms the order via WhatsApp and/or Email, and we open a WhatsApp chat so you can follow up. You can also review your orders anytime under My Orders.

Yes — visit My Orders or your profile to see your order history and status. For live updates, message us on WhatsApp with your order number.

Head back to the shop, add some products, and return to checkout. The cart shows the total quantity and subtotal before you place an order.

Contact our support team as soon as possible after placing the order. If the order has not yet been dispatched, we will do our best to cancel it and refund any payment.

We accept M-Pesa and cash on delivery. For cash delivery, you can pay the rider when your order arrives. M-Pesa payments are made to the official NuruShop number: 0759167209.

No. Always send payment to the official NuruShop account (product price + delivery fee). NuruShop confirms the payment and later transfers the seller's amount after deducting our commission. Direct buyer-to-seller payment is not allowed unless specifically authorized by NuruShop.

Yes — as long as you pay only through the official NuruShop channels shared by our team. We confirm every payment and will never ask you to pay a personal number or a random third party. If in doubt, verify on WhatsApp before paying.

If you have a wallet balance (earned from referrals, refunds, or adjustments), you can apply it at checkout to reduce what you pay. The wallet is shown in your profile under the Wallet tab.

The only additional charge is the delivery (parceling) fee, which depends on your distance and the seller's delivery method. You are always informed of the delivery fee before you pay — we always choose the cheapest reliable option.

We deliver to your convenience across Kenya. During checkout, provide your country, county/state, and exact locality, and our customer care team will confirm delivery to your exact location before the order is approved.

Delivery cost depends on the distance and the seller's delivery method. We confirm the exact fee with you before you make payment so there are no surprises. Delivery fees become non-refundable once delivery has started.

The seller/product owner is responsible for arranging delivery, with NuruShop coordinating and confirming your location. Sellers follow agreed terms with both the buyer and the rider.

Delivery time depends on the seller's schedule, your distance, and transport conditions. NuruShop is not responsible for delays caused by weather, transport, or seller schedules, but we do everything possible to keep you updated.

We are working on establishing pickup stations. For now, ask our support team on WhatsApp about pickup options available in your area.

If the seller fails to deliver after you've paid, NuruShop refunds you in full. Just contact our support team with your order number.

If you receive an item that is completely different from what was advertised, NuruShop reviews the case and decides whether a full or partial refund applies. Make sure to inspect your items upon delivery.

Parceling/delivery fees are non-refundable once delivery has started, even if a product refund is granted.

Refund requests must be made within 24 hours after delivery. Contact us via WhatsApp, email, or the contact form with your order number and a description of the issue, and our team will handle it promptly.

Report it within 24 hours of delivery with photos. NuruShop will mediate between you and the seller and arrange a refund, replacement, or partial refund depending on the review outcome.

NuruShop honors the Sabbath as a sacred time of rest. Purchasing and checkout are paused from Friday sunset (5:00 PM) until Saturday evening (6:30 PM) in your local time. You can still browse the store, but orders are processed once the Sabbath ends.

No — checkout is disabled during the Sabbath window in honor of the day of rest. You will see a message showing when shopping resumes. We encourage everyone to use the time for worship, family, and reflection.

Each Sabbath we publish a devotional message for the community. You can read the current message and explore the full history on the Sabbath Archives page.

Our support hours are Sunday to Friday (Saturday is closed in honor of the Sabbath). Sunday through Thursday we are available around the clock, and on Friday we are available until the Sabbath begins at sunset.

Wholesale lets you buy products in bulk at a discounted per-unit price. Every wholesale item shows its unit price and a minimum quantity you must order. Visit the Wholesale page to browse available bulk items.

Browse the wholesale catalog, note the minimum quantity for each item, and contact our team on WhatsApp with the items and quantities you need. We'll confirm availability, pricing, and delivery arrangements for your bulk order.

Yes — for very large bulk orders, message our team and we may be able to negotiate better pricing and delivery terms depending on the product and quantity.

Apply through the Vendor Registration form. You'll need a registered business in Kenya, quality natural/faith-based products, clear product photos, accurate pricing and inventory, and a commitment to good customer service.

Our team reviews applications within 2–3 business days and notifies you by email once approved. After approval you can upload products and start selling.

Commission is deducted before the seller is paid:

• Items below KSh 300 — a minimum commission of KSh 20
• Items of KSh 300 and above — 10% commission

Once a buyer pays the official NuruShop account, we confirm the payment and transfer the seller's amount after deducting our commission. Payment details (bank/M-Pesa) are collected in your vendor profile.

Natural health products, organic foods, herbal remedies, essential oils, health reform items, and faith-inspired literature. Descriptions and prices must be accurate, images must truly represent the product, and items must be available and in good condition. False listings may lead to suspension.

Click Sign Up and register with your email and password, then verify your email to get started. Your account gives you order history, wallet access, and faster checkout.

The wallet stores balances you can apply to future orders at checkout. It is credited through referral rewards, refunds, and support adjustments. You can view your balance and transaction history in your profile under the Wallet tab.

Every user has a personal referral code (found in your profile). When a friend signs up using your code, you earn a reward in your wallet once the referral is completed. Share your code with friends and family to grow your balance.

From the Wallet tab in your profile, request a redemption (cash-out) by choosing a payout method (e.g., M-Pesa) and entering the amount. NuruShop reviews and processes approved redemptions to your payout method.

Use the Reset Password page. Enter your email and follow the link we send to set a new password.

There are several ways to reach us:

• WhatsApp: +254 142 225 233
• Phone: +254 759 167 209
• Email: nurushoponline@gmail.com
• Contact form: /contact

We typically respond within 24 hours during business days (Sunday to Friday). For urgent issues, call us or message us on WhatsApp for the fastest reply.

NuruShop acts as a mediator in disputes. Contact our support team with your order number and a clear explanation, and our team will review the case fairly, prioritizing honesty and platform integrity.

You can read our Terms & Conditions, Privacy Policy, and Shipping Policy anytime from the footer.