Nurushop — Shipping & Delivery Policy

Last Updated: January 2026

At Nurushop, we deliver to your convenience as we work on establishing pickup stations. This policy explains how delivery (parceling) works, what it costs, and what you can expect from the time you place your order until it reaches your door.

1. Where We Deliver

Nurushop is an online marketplace based in Kenya and delivers across Kenya. Checkout also supports a wide range of countries — including Uganda, Tanzania, Rwanda, Ethiopia, South Africa, and beyond — so international orders can be arranged with our customer care team.

Nurushop will confirm your exact location before approving delivery to make sure your order reaches the right place.

2. How Delivery Is Arranged

  • Delivery (parceling) is the responsibility of the seller/product owner, coordinated by Nurushop.
  • Buyers are informed of the delivery fee before making payment.
  • Nurushop confirms the buyer's exact location before approving delivery.
  • We always choose the cheapest reliable delivery option for your distance.

3. Delivery Costs

Parceling fees are based on distance and the seller's delivery method. There is no hidden charge: you will always be told the exact delivery fee before you pay for your order.

  • Delivery cost depends on your distance.
  • The cheapest suitable option is always chosen.
  • Delivery fees are non-refundable once delivery has started (see Section 6).

4. Delivery Time

Delivery time depends on the seller's schedule, the distance to your location, and transport conditions. Once the seller dispatches your order, our team keeps you updated on its progress.

Nurushop is not responsible for delays caused by weather, transport, or seller schedules, but we work hard to resolve any issue as quickly as possible.

5. Order Confirmation & Updates

  • You receive a unique order number when you place your order.
  • Confirmation is sent via WhatsApp and/or Email.
  • For live updates, message us on WhatsApp with your order number, or view My Orders.

6. Non-Delivery & Refunds

  • If the seller fails to deliver after payment, Nurushop refunds the buyer in full.
  • Parceling/delivery fees are non-refundable once delivery has started.
  • Refund requests must be made within 24 hours after delivery (or after the expected delivery date when the order is never received).

7. Pickup Stations

We are actively working on establishing pickup stations for your convenience. Until they launch, delivery is available to your door. Ask our support team on WhatsApp if a pickup option exists in your area.

8. Questions?

For any delivery questions, contact Nurushop Support:

  • Phone: +254 759 167 209 / +254 142 225 233
  • WhatsApp: +254 142 225 233
  • Email: nurushoponline@gmail.com
  • Website: nurushop.co.ke