Nurushop — Shipping & Delivery Policy

1. Where We Deliver

Nurushop is an online marketplace based in Kenya and delivers across Kenya. Checkout also supports a wide range of countries — including Uganda, Tanzania, Rwanda, Ethiopia, South Africa, and beyond — so international orders can be arranged with our customer care team.

Nurushop will confirm your exact location before approving delivery to make sure your order reaches the right place.

2. How Delivery Is Arranged

• Delivery (parceling) is the responsibility of the seller/product owner, coordinated by Nurushop.
• Buyers are informed of the delivery fee before making payment.
• Nurushop confirms the buyer's exact location before approving delivery.
• We always choose the cheapest reliable delivery option for your distance.

3. Delivery Costs

Parceling fees are based on distance and the seller's delivery method. There is no hidden charge: you will always be told the exact delivery fee before you pay for your order.

• Delivery cost depends on your distance.
• The cheapest suitable option is always chosen.
• Delivery fees are non-refundable once delivery has started (see Section 6).

4. Delivery Time

Delivery time depends on the seller's schedule, the distance to your location, and transport conditions. Once the seller dispatches your order, our team keeps you updated on its progress.

Weather, transport disruption, security incidents, or other events beyond reasonable control may cause delay. We will communicate material delays and available options, and this does not remove any remedy required by law.

5. Order Confirmation & Updates

• You receive a unique order number when you place your order.
• Confirmation is sent via WhatsApp and/or Email.
• For live updates, message us on WhatsApp with your order number, or view My Orders.

6. Non-Delivery & Refunds

• If the seller fails to deliver after payment, Nurushop refunds the buyer in full.
• Delivery costs already reasonably incurred may be deducted only where disclosed and permitted by law. They remain refundable where required by law or where the failed service is attributable to Nurushop or its fulfilment provider.
• Please report visible issues within 24 hours (or promptly after an expected delivery date passes) and concealed issues as soon as reasonably possible. This request does not shorten non-excludable statutory rights.

7. Pickup Stations

Where pickup is enabled, checkout shows the active stations currently available for your order. You will be notified when the parcel is ready and must complete the stated identity and collection checks. Read the full Pickup Station Policy before selecting a station. A pickup point entered manually remains subject to NuruShop confirming availability, charges, and collection arrangements.

8. Questions?

For any delivery questions, contact Nurushop Support:

• Phone: +254 759 167 209 / +254 142 225 233
• WhatsApp: +254 142 225 233
• Email: nurushoponline@gmail.com
• Website: nurushop.co.ke